SMS TEXTING PRIVACY POLICY & TERMS OF SERVICE

Gold Leaf Cigar Lounge

Effective Date: 12/16/2025

Privacy Policy

Overview

This SMS Texting Privacy Policy governs the collection, use, and disclosure of personal information when you opt-in to receive text messages from Gold Leaf Cigar Lounge. By providing your mobile phone number and consenting to receive SMS messages, you agree to the terms outlined in this policy.

Information We Collect

When you subscribe to our SMS services, we collect:

Your mobile phone number
Your name (if provided)
Your consent preferences
Message delivery and engagement data
Device and carrier information

How We Use Your Information

We use your information to:

Send promotional messages about cigars, tobacco products, and special offers
Provide order updates and delivery notifications
Send event invitations and store announcements
Improve our SMS marketing effectiveness
Comply with legal and regulatory requirements

Cigar Retail Specific Considerations

As a cigar retailer, Gold Leaf Cigar Lounge operates under specific regulations:

We verify that SMS recipients are 21 years of age or older
We comply with all applicable tobacco advertising regulations
We respect local and state laws regarding tobacco marketing
We maintain records as required by tobacco control authorities

Data Sharing

We do not sell your personal information. We may share your data with:

SMS service providers who help deliver messages
Analytics providers for improving our services
Legal authorities when required by law
Business partners only with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure data transmission protocols
Regular security assessments
Access controls and employee training
Secure data storage practices

Retention Policy

We retain your SMS data for:

Active subscribers: Until you opt-out plus 30 days
Opt-out records: 3 years for compliance purposes
Analytics data: 2 years in aggregated, non-identifiable form

Your Privacy Rights

You have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Object to processing of your data
Receive a copy of your data in a portable format

Terms of Service

Acceptance of Terms

By providing your mobile phone number to Gold Leaf Cigar Lounge and opting-in to receive SMS messages, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not subscribe to our SMS services.

Service Description

Gold Leaf Cigar Lounge offers SMS messaging services to provide:

Product promotions and special offers on cigars and tobacco products
New arrival notifications and inventory updates
Event announcements and store hours updates
Order confirmations and delivery notifications
Exclusive member benefits and loyalty program updates

Eligibility and Age Requirements

To subscribe to our SMS services, you must:

Be at least 21 years of age
Provide a valid mobile phone number
Have the authority to agree to receive SMS messages on the provided number
Comply with all applicable local, state, and federal tobacco laws

Consent and Subscription

Subscription is voluntary and requires explicit opt-in consent
You may receive up to 5 messages per week, unless otherwise specified
Message frequency may vary based on promotions and seasonal events
You can modify your subscription preferences by contacting us directly
Consent is not required as a condition of purchase

Opt-Out Procedures

You may opt-out of SMS messages at any time by:

Text STOP to our SMS number
Call Gold Leaf Cigar Lounge directly
Visit our store location
Email us at [Your Email Address]

Upon opting out:

You will receive a confirmation message
All future SMS messages will cease within 24 hours
You may still receive transactional messages related to existing orders

Messaging Costs and Charges

Standard message and data rates apply
Gold Leaf Cigar Lounge is not responsible for carrier charges
Contact your mobile carrier for information about your messaging plan
Messages may be delivered via various short codes or phone numbers

Prohibited Uses

You agree not to:

Share our SMS content for commercial purposes without permission
Forward promotional messages that may violate age restrictions
Use our SMS service to distribute unauthorized content
Attempt to interfere with or disrupt our messaging systems
Provide false information during subscription

MESSAGE CONTENT AND ACCURACY

SMS messages are for informational and promotional purposes
Product availability and pricing are subject to change
Promotions may have limited time frames or quantity restrictions
Gold Leaf Cigar Lounge reserves the right to modify or cancel offers
Messages may contain links to our website for additional information

LIABILITY LIMITATIONS

Gold Leaf Cigar Lounge shall not be liable for

Delayed or failed message delivery due to carrier issues
Charges incurred from your mobile carrier
Any damages resulting from SMS content or delivery
Technical malfunctions or system downtime
Unauthorized access to your mobile device

INDEMNIFICATION

You agree to indemnify and hold Gold Leaf Cigar Lounge harmless from any claims, damages, or expenses arising from:

Your violation of these terms
Your misuse of our SMS services
False information provided during subscription
Any illegal activity related to our SMS communications

MODIFICATIONS TO TERMS

Gold Leaf Cigar Lounge reserves the right to modify these terms at any time:

Changes will be communicated via SMS to active subscribers
Continued subscription after notification constitutes acceptance
Material changes will require new opt-in consent
You may opt-out if you disagree with modifications

TERMINATION

Gold Leaf Cigar Lounge may terminate SMS services:

For violation of these terms
If your mobile number becomes invalid
For technical or business reasons
As required by law or regulation

Governing Law

These terms are governed by the laws of [Your State], without regard to conflict of law provisions. Any disputes shall be resolved in the courts of [Your County], [Your State].

Contact Information

For questions about this Privacy Policy & Terms of Service or to exercise your rights:

Gold Leaf Cigar Lounge

[Your Address]

[Your Phone Number]

[Your Email Address]

SMS Support

To opt-out: Text STOP to [Your SMS Number]
For help: Text HELP to [Your SMS Number]

Compliance

This policy and terms comply with:

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
Federal Trade Commission Guidelines
FDA Tobacco Regulations
State tobacco advertising regulations
CTIA Messaging Principles and Best Practices

Last Updated: 12/16/2025

DISCLAIMER:
This privacy policy and terms template is provided for informational purposes. Gold Leaf Cigar Lounge should consult with legal counsel to ensure compliance with all applicable federal, state, and local laws regarding SMS marketing and tobacco retail regulations.